Export/Import procedures & Customs/Duty charges

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Export/Import procedures & Customs/Duty charges ⋆

Exports

As a client of Robert Guy you will provide your company EORI number to us which we hold within our systems and every delivery we make on your behalf is sent showing you as the exporter of record.

As your 3rd party logistics provider we will handle the creation of customs and duty forms for your export orders, but you will need to provide the following information about each SKU in order to do so, as part of the ASN process when creating new SKU’s on our portal.

  • Country of origin. 

  • HS trade tariff commodity code number. Please see here. Has to be 10 Characters, no spaces 

  • Per unit sales value in £ sterling.

  • Detailed product description. Please see here for examples. Include manufacturing materials (what the item is made of). This and the above max 60 characters. 

  • Export Reason, choose from: Commercial, Gift (person to person), Personal (not for resale), sample, return for repair, Return after Repair, or Return to origin.

You must decide on which Incoterms are used for the consignment.  There are many incoterms (see here) but usually this is either DDP or DDU.

  • DDU – Duty Delivered Unpaid (sometimes referred to as DAP Delivered At Place)
    This means the recipient/buyer assumes responsibility for import customs duties, fees, and taxes

  • DDP – Delivered duties paid
    We are then responsible for paying customs clearance, duty and fees, and will then charge this back onto you + admin for doing so.

Here is some advice from DHL with regards to the duty charges and how they are calculated.

Customs Advice

Our Account Managers have good knowledge on the pitfalls of sending certain products to certain countries and are happy to share this knowledge with you on your consignment.  Please remember however that we are not customs advisors and cannot account for every product type across every country and customs rules are subject to change at any time.

Here is some advice from DHL, although not a full list to use.

We advise all customers to please check your information is accurate and that you have checked your SKUs will be accepted within the delivery country. We advise you to please check the country’s government website to ensure the items you are sending are permitted.

Imports

When sending goods into us, the sender will have to do ‘as above’ to ensure smooth transit.

If the sender fails to comply with the procedures this will delay the delivery into us, and the carrier may then contact us, because our address is the final destination of the goods.

Unfortunately we cannot help with this as we have no knowledge of the goods.  The owner of the goods must take responsibility for providing the customs information for them.

At this point we will loop you in (as the owner of the goods) to take care of filling in the missing information and contacting your supplier if necessary.

If the goods have been sent into us DAP/DDP, they may ask you to clear the goods through their duty deferment account to complete the delivery.  Or they may ask you to pay the duties and charges immediately to release the goods for delivery.

The goods must be sent on your EORI account number as you are the owner of the goods. More information with regards to this found here.

Please make sure the goods are addresses to us C/O <your brand name>.  Please do not address them to your account manager as this delays the booking in process upon arrival.